Your Warmsome product is covered by a 1-year limited warranty against manufacturing defects in materials and workmanship. If something isn’t working as it should due to a manufacturing issue, get in touch and our Customer Care team will help.

Our warranty does not cover normal wear and tear, accidental damage, misuse, improper care, or unauthorized modifications. The warranty may also be void if the product has been repaired, altered, or serviced by anyone other than Warmsome.

Email us at help@warmsome.com with your order number, a short description of the issue, and a few photos or a video showing the problem. Our Customer Care team will review your claim and guide you through the next steps.

Simply register your Snoovi™ using the product registration form on this page. Once registered, your warranty is extended by an additional year — giving you 2 years of coverage in total at no extra cost.

The rechargeable battery is included in your Snoovi™ warranty against manufacturing defects. As with all rechargeable batteries, capacity may naturally decrease over time with regular use, and normal battery degradation is not considered a manufacturing defect.